Privacy Policy   |   Open: Monday-Friday   |   (833) 639-3290

A New Day Counseling Center respects the privacy of users who visit this Web site. No effort is made to identify individuals without their knowledge. The following policies are in effect for the Web page owned by A New Day Counseling Center:

A New Day Counseling Center maintains a strict anti-spam policy in full compliance with the CAN-SPAM Act of 2003. Your email address, phone number, or other demographic or personal information will not be sold to a third-party if you request an appointment or further information.

If you request an appointment with A New Day Counseling Center or call for more information about services provided by A New Day Counseling Center, you will only receive the information you requested.

If an appointment is approved, you will receive an email confirmation with a link to a HIPAA- Compliant encrypted client portal where you will complete intake forms including a consent for treatment form.

You may also request appointment reminders but may opt-in or opt-out at any time. You may contact A New Day Counseling by calling the office at 833-639-3290. You may also text this number since it is secure and HIPAA-compliant. I’m unable to answer phone calls, emails, or text messages during sessions so please leave a detailed message with your question and I will get back to you as soon as possible. All appointments can be made online through this Web site. If you are in a crisis and need immediate assistance, please call 911 or go to your nearest emergency room.

A New Day Counseling Center provides confidentiality as regulated by HIPAA (Health Insurance Portability and Accountability Act). HIPAA provides safeguards to protect your privacy.

Confidentiality is an important part of counseling. In Texas, there are three circumstances that require a counselor, or any other professional, to break a client’s confidentiality. They are:

  • Suspected abuse of a child, elder, or other vulnerable person
  • A threat to harm oneself or others
  • A court order requiring confidentiality to be broken

Confidentiality will otherwise not be broken unless requested in writing by the client. If you have specific concerns about these communications, please communicate with your counselor about it and your concerns will be respected.

As a professional counselor, I adhere to the Professional Code of Ethics and the Business and Professional Code of the State of Texas. Shlene Eli, LPC, A New Day Counseling Center